Civil Aviation Secretary held meeting with Mumbai, Bengaluru Airport Operators over congestion
Dec 21, 2022
New Delhi [India], December 21 : Ministry of Civil Aviation Secretary Rajiv Bansal held a meeting on Wednesday with Airport Operators of Bengaluru and Mumbai and instructed the operators to provide the requisite facilities commensurate with the growth in the number of passengers and facilitate hassle-free travel to passengers.
The meeting was attended by Safety and Security Regulators viz. Director Generals of Directorate General of Civil Aviation (DGCA) and Bureau of Civil Aviation Security (BCAS) and other senior officials, to take stock of the measures taken at Bengaluru and Mumbai Airports for decongestion during peak hours.
It had come to the notice of the Government that a few major airports are facing congestion and longer waiting time at various touch points in passenger processing due to an increase in the number of air travellers on account of seasonal travel.
A meeting in this regard was earlier held by Union Minister for Civil Aviation Jyotiraditya Scindia on 7th December, directing major airport operators to identify bottlenecks and augment capacity to meet the growing passenger demand.
In the meeting, it was emphasized by the Secretary of Civil Aviation that airport operators have to provide the requisite facilities commensurate with the growth in the number of passengers, facilitating hassle-free travel for air passengers.
The airport operators must install additional capacity and redesign their systems and processes, wherever needed to be in readiness for any peak demand scenario.
Airport Operators were advised to give daily reports on these aspects including Putting Sign Boards to indicate the real-time basis waiting time at Entry Gates, Security lane and also sharing of the same through social media feeds, whether all airlines are manning their check-in counters adequately, Installation of additional x-ray machines to increase the number of security lanes, Rebalancing the peak hour flight schedule with the availability of security lanes and Disseminating all the relevant information to passengers.
With the continuous monitoring of the situation at major airports and augmentation of capacity, the situation has improved and is likely to get further eased in the coming days.
