Odisha govt introduces unified emergency call number
Sep 16, 2021
Bhubaneswar (Odisha) [India], September 16 : In a step towards ensuring citizen-centric governance, the Odisha government functionalised the unified emergency call number (112) in the state.
An official statement by the state government informed that this information came in after a high-level review meeting held under the Chairmanship of Chief Secretary Suresh Chandra Mahapatra.
Reviewing the readiness of the system, Chief Secretary directed to make emergency response system, full proof, with least response time. He emphasized minimizing the response time between the receipt of a call and reaching the vehicle at the service delivery point.
In the first stage, the emergency call numbers 100 and 101 of the police and fire service have been integrated with the unified number 112.
Chief Secretary directed the home department to undertake continuous and extensive awareness activities about the new unified number so that people could make use of the system.
The issues relating to the integration of 108 ambulance services with the new number was discussed in the meeting. Chief Secretary directed to be extra careful regarding service delivery during the process of transition from 108 to 112.
Director National Health Mission Shalini Pandit appraised that on average, around 30,000 calls per day were being received through 108 out of which more than 20,000 calls related to ambulance service only.
Considering the importance of the ambulance service at critical hours of life, Chief Secretary Mahapatra directed to make the new system fully equipped both in terms of technology, manpower and real-time location monitoring of the ambulances.
He further directed to appropriately train the personnel at the call centre for handling 108 calls and proving immediate service to the people. With the stabilization of the new unified system, emergency helpline numbers of other departments would be integrated with it in phases.
Additional Chief Secretary Home Sanjeev Chopra appraised that the State emergency response centre (SERC) is now functioning round the clock with 124 call-takers with computers aided digitized systems and 551 vehicles for providing services.
In the month of August 2021, a total number of 8708 calls were registered in the call centre out of which 7,957 were related to police services, 585 were related to fire services and 166 calls were provided services through the call centre itself.
Besides, 1,915 calls were forwarded to ambulance services. It was decided that more vehicles would be hired for providing immediate emergency services to the people.
