Technical outage fully resolved, all systems back to normal operations: SpiceJet
Jul 19, 2024
New Delhi [India], July 19 : SpiceJet Airline said on Friday that the technical outage has been fully resolved and their systems are back to normal operations.
In a statement on Friday, Ajay Singh, Chairman and Managing Director, SpiceJet, said, "Our team worked tirelessly to ensure minimal disruption to our passengers' travel plans, and we are proud to have successfully operated all our scheduled flights today."
"We appreciate the understanding and cooperation of our passengers and stakeholders during this time. The technical outage has been fully resolved, and all our systems are back to normal operations," he added.
The statement added that despite the challenges posed by the global technical outage, SpiceJet remained committed to passenger convenience, operating all scheduled flights as planned today.
It further said that there was not even a single flight cancellation resulting from the technical outage.
Flight operations, banking services, financial services, and hospitals, among other key services, were disrupted globally due to an outage in Microsoft's cloud services earlier in the day.
In India, the services that were most disrupted were flight operations. Virtually all airline operators had to either cancel or reschedule the flights, causing inconvenience to millions of flyers. Passengers at different airports shared their experiences on social media, posting images of handwritten boarding passes issued due to the disruption.
After Microsoft reported a disruption in certain cloud services, the central government said it was in touch with Microsoft and its associates regarding the global outage.
Union Minister of Civil Aviation Rammohan Naidu assured travellers that the ministry and the Airports Authority of India (AAI) are managing the situation with manual methods to minimise disruption.
The Reserve Bank of India earlier asserted that its assessment showed that only 10 banks and NBFCs had minor disruptions due to the Microsoft outage. The disruptions reported in those entities have "either been resolved or are being resolved.".
CrowdStrike, the security firm linked to the software update that caused the outage, said that the issue has been isolated and a fix deployed.
George Kurtz, President and CEO of CrowdStrike said the cybersecurity company was working with customers on the issues they faced while giving a reassurance that the issue was "not a security incident or cyberattack."
