Women and Child Development Department takes over women helpline 181
Jul 01, 2024
New Delhi [India], July 1 : The Women and Child Development (W&CD) Department of the Arvind Kejriwal Government is set to take over the management of the Women Helpline number 181 from the Delhi Women's Commission, according to an official release on Monday.
The transition, expected to be completed within two days, includes comprehensive arrangements to ensure seamless service.
In the interim, calls for assistance can be made to 112, with measures in place to inform the public about the change.
The current service provider has been requested to run a statement during this buffer period on their IVR, stating, "Women Helpline-181 is currently in a transition phase. Please call 112 for any assistance."
Commenting on this transition, Delhi WCD Minister Kailash Gahlot stated, "We are committed to ensuring the safety and well-being of women in Delhi. We aim to provide a more integrated and efficient response to the needs of women in distress."
"Our department has made all necessary arrangements to handle calls effectively and provide timely assistance. I am confident that the Women Helpline number 181 will be operational again within a few days," he added.
This transition occurred following the directive from the Government of India, which instructed the Department of Women and Child Development, Government of NCT of Delhi, to manage the Women Helpline-181 as per a letter to the Chief Secretary dated May 4, 2023.
As of yesterday, June 30, 2024, the Women Helpline was operational under the Delhi Women's Commission.
The Women Helpline number 181 receives approximately 40,000 calls each month.
It is a toll-free, 24-hour telecom service providing support and information to women seeking assistance.
