Kapture CX accelerates the adoption of AI-based customer service bots with the launch of Self Serve 2.0

Aug 16, 2024

New Delhi [India], August 16: Kapture CX, India's leading GenAI powered CX automation platform has announced the launch of Self Serve 2.0, an AI-powered...

87 pc of Indian organisations confident of elevating customer experience in 2023: Report

Apr 19, 2023

The study reflected Indian organisations' readiness to deploy the right AI and automation solutions in 2022 which has made their CX and employee experience...

SquadStack Awarded 'CX Leader of the Year' by CX Strategy Summit & Awards 2024

Mar 13, 2024

New Delhi [India], March 13: SquadStack, the tech-powered contact center, was honored with the esteemed title of 'CX Leader of the Year' by CX...

Team Marksmen Network’s CX Transformation Conclave highlights the business case and criticality of great CX

Sep 21, 2023

New Delhi [India], September 21: Today, exceptional customer experiences (CX) requires more than just the newest technologies. At its core, it involves designing a...

Fusion CX Announces Strategic Investment in RCC BPO, Belize

Aug 29, 2024

Kolkata (West Bengal) [India], August 29: Fusion CX, a leading provider of customer experience (CX) and business process management solutions, announced the completion of...

Exotel Takes Home Seamless Contact Center Solution of the Year Award at CX Evolve Awards, Dubai

Sep 21, 2023

Bengaluru (Karnataka) [India], September 21: Exotel, the emerging market’s leading connected customer conversation platform and a leading virtual telecom operator, has been felicitated with...